‘A white-collar sweatshop’: Google Assistant contractors allege wage theft
But to some of the Google employees responsible for making the Assistant work, the tagline of the conference – “Keep making magic” – obscured a more mundane reality: the technical wizardry relies on massive data sets built by subcontracted human workers earning low wages.
“It’s smoke and mirrors if anything,” said a current Google employee who, as with the others quoted in this story, spoke on condition of anonymity because they were not authorized to speak to the press. “Artificial intelligence is not that artificial; it’s human beings that are doing the work.”
The Google employee works on Pygmalion, the team responsible for producing linguistic data sets that make the Assistant work. And although he is employed directly by Google, most of his Pygmalion co-workers are subcontracted temps who have for years been routinely pressured to work unpaid overtime, according to seven current and former members of the team.














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